Barbara Khozam is a Customer Service Expert who speaks to audiences worldwide performing “Bad Customer Service Exorcisms”. Today’s marketplace has shown us that having a mediocre customer service culture is a recipe for business extinction. Barbara’s unique approach of sharing examples of what NOT to do creates a content rich, humor-packed program where audiences discover strategies that they can put to use immediately.

Featured Topics

  • How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!)
  • Customer Service for Leaders: Leadership skills that every effective leader must use daily
  • Attitude 180: Zap Negativity and Ignite Yourself, Your Life, Your Results
  • Take the Pain in Your Rear and Put it in Gear: Secrets to Dealing with Difficult or “Different” People

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Barbara's Expertise

Customer Service - 100%
Communication - 100%
Leadership - 100%
Attitude - 100%
Motivation - 100%

Thank you, Barbara, for all you have done to improve the patient experience in so many clinics in our network. You have made a measurable difference in the care we provide our members, and the satisfaction of our providers, and clinic staff. San Francisco Health Plan was very lucky the day we found you!

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