Barbara Khozam is a Customer Service Expert who speaks to audiences worldwide performing “Bad Customer Service Exorcisms”. Today’s marketplace has shown us that having a mediocre customer service culture is a recipe for business extinction. Barbara’s unique approach of sharing examples of what NOT to do creates a content rich, humor-packed program where audiences discover strategies that they can put to use immediately.

Featured Topics

  • How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around!)
  • Customer Service for Leaders: Leadership skills that every effective leader must use daily
  • Attitude 180: Zap Negativity and Ignite Yourself, Your Life, Your Results
  • Take the Pain in Your Rear and Put it in Gear: Secrets to Dealing with Difficult or “Different” People

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Barbara's Expertise

Customer Service - 100%
Communication - 100%
Leadership - 100%
Attitude - 100%
Motivation - 100%

Thank you, Barbara, for all you have done to improve the patient experience in so many clinics in our network. You have made a measurable difference in the care we provide our members, and the satisfaction of our providers, and clinic staff. San Francisco Health Plan was very lucky the day we found you!


WCD Enterprises | Keynote Speakers, Training & Entertainment
WCD Enterprises is a Global Speaker Agency. WCD and its affiliates, agents and partners are responsible for promotion, advertising, marketing and direct sales based in the Training, Speaking and Professional Development Industry.


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WCD Enterprices
Phone: (713) 518-4914

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