Dean Lindsay, former CMO of Synclab Media, Host of C-Suite Network TV’s The DEAN’s List and Best-Selling Author, has been hailed as an ‘Outstanding Thought Leader on Building Priceless Business Relationships’ by Sales and Marketing Executives International. Dean is a humorous, thought-provoking business speaker and consultant and a noted authority and author on Progress, Influence and Connection. Dean helps organizations create connected and influential work cultures focused on: Enhancing Customer Experiences, Building Priceless Business Relationships and Working and Winning in a World of Change.

His several books have sold hundreds of thousands of copies worldwide and have been translated into multiple languages. His latest book, The Progress Agent Handbook for Influence and Connection will be released in the fall of 2018. Dean has been a contributor to many magazines and podcasts. Dean is a cum laude graduate of the University of North Texas and has served as Guest Lecturer to UCLA and University of Dallas MBA programs as well as the International Call Management Institute.


Featured Topics

FORGE AHEAD
Developing Cultures of Engagement that Create Progress in Change

Dean Lindsay’s highly entertaining and thought-provoking program FORGE AHEAD program encourages all team members to take a strong CAN Do Ownership mentality and choose to meet challenges head on!

Dean’s FORGE AHEAD program is designed to help:

• Create Better Leaders, Better Team Members, Better Human Beings.
• Establish and Cement Internal and External Customer Loyalty
• Enhance Job Satisfaction and Strengthen Employee Morale
• Increase Productivity and Boost Sales

Change happens. We can’t avoid change. Our world and our lives are always changing, but they are not always progressing. It is natural to resist what we view as change. However, we embrace what we view as progress. It takes awareness, character, discipline, and effort to progress.
All progress is change, but not all change is progress. There is a powerful and important connection between solid leadership, sales success, personal motivation, and customer loyalty. All are achieved by effectively positioning ideas, recommendations, solutions, products, services – even ourselves – as PROGRESS in the minds of those we wish to inspire and propel into action.

FORGE AHEAD answers the question: How can we Be Progress in a world of change? We – along with our ideas, products, and services – must be positioned AS progress in the minds of those we wish to inspire and propel into positive action. We work and win when we work to help others win. We progress as we help others progress. Claiming to be100% “resistant to change” is actually choosing to be resistant to the possibility of progress. To Change Is Human; to Progress, Divine. Choose Dean when you want to help your team FORGE AHEAD!

 

INFLUENCE & CONNECTION
for Sales Success

Influence and Connection are the keys to building priceless business relationships with prospects. Your organization’s ability to achieve its most important goals and objectives depends on the ability of your sales professionals to positively connect and influence others. Sales professionals in Dean Lindsay’s fully customized program, based on his book THE PROGRESS AGENT HANDBOOK FOR INFLUENCE AND CONNECTION, develop the interaction, influence, and connection skills needed to quickly earn and sustain the buy-in of even the most skeptical sales prospects and customers. Being able to positively influence a prospect’s actions, attitudes, behaviors and choices is a vital skill to possess and Dean’s unique programs allow sales professionals to consider the importance of effective listening, presence, credibility, empathy and communication skills when connecting and relating to prospects and customers.

Vital Influence and Connection Topics that can be addressed in this Fully Customize-able sales program include:

· Creating Strong Belief In Self and Services
· Asking Open-Ended Progress-Based Questions
· Earning Trust
· Displaying Calm Professionalism at All times
· Being Pro-Active and Well Prepared
· Celebrating Service Excellence
· Opening Face-to-Face Relationships
· Listening as If Your Lifestyle Depends on It… It Does
· Presence Power
· Delivering Solid First Impressions
· The Importance of Time Management

 

INFLUENCE & CONNECTION
for Customer Service Excellence

Influence and Connection are the keys to building priceless business relationships with customers. Your organization’s ability to achieve its most important goals and objectives depends on the ability of your customer service representatives to positively connect and influence customers both in person and on the phone. Customer Service Professionals in Dean Lindsay’s fully customized program, based on his book THE PROGRESS AGENT HANDBOOK FOR INFLUENCE AND CONNECTION, develop the interaction, influence, and connection skills needed to quickly earn and sustain the buy-in of even the most skeptical customers, clients and guests. Being able to positively influence an individual’s actions, attitudes, behaviors and choices is a vital skill to possess and Dean’s unique programs allows customer service professionals to consider the importance of effective listening, presence, credibility, empathy and communication skills when connecting and relating to customers, clients and guests.

Vital Influence and Connection Topics that can be addressed in this Fully Customize-able customer service program include:

· Creating Strong Belief In Self and Services
· Asking Open-Ended Progress-Based Questions
· Earning Trust
· Displaying Calm Professionalism at All times
· Being Pro-Active and Well Prepared
· Celebrating Service Excellence
· Opening Face-to-Face Relationships
· Listening as If Your Lifestyle Depends on It… It Does
· Presence Power
· Delivering Solid First Impressions
· The Importance of Time Management

 

INFLUENCE & CONNECTION
for Leadership Development

Influence and Connection are the keys to building strong pro-active positive working relationships with employees and team members. Your organization’s ability to achieve its most important goals and objectives depends on the ability of your leaders to positively connect and influence others. Committed Leaders in Dean Lindsay’s fully customized program, based on his book THE PROGRESS AGENT HANDBOOK FOR INFLUENCE AND CONNECTION, develop the interaction, influence, and connection skills needed to quickly earn and sustain the buy-in of even the most skeptical stakeholders, sales prospects, and customers. Being able to positively influence an individual’s actions, attitudes, behaviors and choices is a vital skill to possess and Dean’s unique programs allow participants to consider the importance of effective listening, presence, credibility, empathy and communication skills when connecting and relating to prospects and customers.

Vital Influence and Connection Topics that can be addressed in Dean’s Fully Customize-able programs include:

· Creating Strong Belief In Self and Services
· Asking Open-Ended Progress-Based Questions
· Earning Trust
· Displaying Calm Professionalism at All times
· Being Pro-Active and Well Prepared
· Celebrating Service Excellence
· Opening Face-to-Face Relationships
· Listening as If Your Lifestyle Depends on It… It Does
· Presence Power
· Delivering Solid First Impressions
· The Importance of Time Management

Check the availability of this speaker


Dean's Expertise

Sales - 100%
Connection - 100%
Leadership - 100%
Communication - 100%
Motivation - 100%

We recently hired Dean Lindsay for a second time to keynote our annual client conference. He, once again, did an incredible job! Dean was engaging and energetic. He provided meaningful and practical solutions for our attendees to implement immediately. It is a pleasure to work with Dean!

Sean C. Payant, Ph.D., Chief Consulting OfficerHaberfeld

 

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