MICHAEL LANDERS, PRINCIPAL

Over the past 15 years, Michael has designed and facilitated programs for global executives and managers to help them build essential skills in arenas such as cross-cultural communication, leadership, team building, sustaining employee engagement, diversity and inclusion, and international recruiting and staffing.  He has conducted business in over 30 countries, including the creation of a cross-cultural consultancy in Japan, staffing a global advertising conglomerate throughout Europe, and leading various successful business development initiatives in Latin America, among other international endeavors.

Michael’s collective experiences have left him with a unique understanding of the challenges that professionals often face while working within multicultural communities and building relationships across international borders.  Whether facilitating large groups or conducting private coaching sessions, Michael utilizes the same insightful, lively, and thorough approach that underscores his passion for improving cultural awareness and understanding.

Although American, Michael was raised in countries throughout Latin America. He returned to the U.S. to receive a B.A in International Business from the University of Miami, followed by a Masters degree in Cross-cultural Studies from Lesley College. Fluent in Spanish and Brazilian Portuguese, proficient in Japanese and Italian, Michael’s language skills enable him to establish strong and sustained connections with many of his clients.  He also shares his expertise with others through lectures and speaking engagements at schools, universities, and other institutions around the globe.

Featured Topics:

GROW YOUR GLOBAL IQ

This talk introduces the Cultural ROI™ technique that enables people to RECOGNIZE cultural cues, OPEN their minds to alternate ways of thinking, and IDENTIFY opportunities to adapt their responses. It’s a method that helps people to take some of the “cultural reflex” out of the equation and set themselves up for success. The methodology is widely applicable, whether the goal is to increase sales, build strategic partnerships or maximize the potential of a diverse customer base. Given a tool kit for helping to navigate the most complex cross-cultural interactions, participants will be empowered to control their own behaviors, anticipate and identify potential cultural crashes BEFORE they happen, and transform obstacles into opportunities.

EXCELLENCE IN CUSTOMER SERVICE

This talk examines CUSTOMER SERVICE from both an internal and external perspective, whether you are interacting with customers within your own company or outside of it. Participants will be given the opportunity to explore the diverse array of values and expectations that people bring to every service encounter and the impact they have on day-to-day exchanges.  They will learn the key to avoid the “10 Syndrome” and consistently exceed customer expectations as well as recognize the 3 different levels of expectations and how they impact success. This talk also focuses on how to create a more consistent, predictable and familiar customer service experience for both internal and external customers.

LEADING GLOBALLY 

This talk focuses on how to effectively apply management and leadership skills in multicultural settings. Participants will achieve this by first examining and identifying their own communication style and exploring how cultural, personal, and interpersonal factors affect it. From here, participants will consider effective ways of leading and managing in international and intercultural arenas.

Present Company: Cultivating Cultures of High Performance in Teams and Organizations

Being present is more than just a trendy catchphrase. In Present Company, Timothy Dukes and Michael Landers reveal how the art of presence can enhance your creativity, productivity, and engagement-ensuring that you enter any situation with confidence and a newfound awareness

As a transformative resource, the authors introduce the four powers of presence—Induction, Awareness, Authenticity, and Connection—the key to cultivating cultures of high performance in teams and organizations. Through Induction, you’ll learn how to enter a moment with the right mindset. With Awareness, your mind is trained to hold space for differing opinions and perceptions. By risking Authenticity, you explore vulnerability and truth while fostering Connection—true engagement. By bringing these powers into focus, leaders can create dynamic and welcoming cultures that maximize their teams’ potential.

Takeaways

  • Take responsibility for fostering growth and change
  • Communicate successfully
  • Take success to the next level
  • Overcome obstacles with intention

What people are saying..

Santa Clara University

Michael has done workshops for students in my Cultures of Innovation class to prepare them to interact with contacts in countries around the world.

Sales Associate

Excellent trainer, motivating, exciting, probably the best class that I have ever attended.

Founder Brain Institute

Michael was excellent in working with us; his cheerfulness, professionalism, knowledge, enthusiasm, and ability in front of a class was second to none.

Quote:

“Culture Crossing employs a highly selective and diverse team of global multilingual consultants who help our clients navigate the complexities of cross-cultural interactions in order to achieve their goals.”

Books:

Culture Crossing: Discover the Key to Making Successful Connections in the New Global Era

Buy Now

In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful). So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you’re dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don’t even notice them (kind of like thinking you’re not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.

Present Company: Cultivating Cultures of High Performance in Teams and Organizations

Being present is more than just a trendy catchphrase. In Present Company, Timothy Dukes and Michael Landers reveal how the art of presence can enhance your creativity, productivity, and engagement-ensuring that you enter any situation with confidence and a newfound awareness.

As a transformative resource, the authors introduce the four powers of presence—Induction, Awareness, Authenticity, and Connection—the key to cultivating cultures of high performance in teams and organizations.  This book is for those who take responsibility for fostering growth and change with the intention to overcome obstacles, communicate successfully, and pave the way for their families, teams, or organizations to take success to the next level.

Check the availability of this speaker

Michael's Expertise

Business - 100%
Communication - 100%
Leadership - 100%
Culture - 100%
Team Building - 100%

Michael has done workshops for students in my Cultures of Innovation class to prepare them to interact with contacts in countries around the world.

Santa Clara University

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Wilene Dunn, CEO (WCD Enterprices)
Email: Wilene@wcdenterprises.com
Phone: (713) 518-4914

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Dallas, Texas 75252

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