Chris Tripoli

Chris’ best-selling book, So You Want to Open a Restaurant, is currently available on Amazon.com. He created a curriculum of the same title and teaches his course at the University of Houston Small Business Development Center. Chris writes regularly for Restaurant Startup & Growth and has been featured in various other trade publications.

“The future of service will be determined by two things; how you balance the technology customers are expecting with the personal service they are deserving”

Featured Topics:

THE FUTURE OF SERVICE

The customer experience is defined by the type of service you offer. Teaching staff and managers purpose rather than process creates a positive culture that will keep your customers happy, satisfied and coming back for more. What Chris has learned in the restaurant industry easily translates into every business and organization.

Interview and select a winning staff

Run meetings that inspire, encourage listening and open communication

Properly assess your business and ensure smooth operation by training managers to be leaders

Restaurant Gold – Open Properly, Operate Profitably, Expand Successfully

Chris Tripoli brings his vast knowledge and experience to the stage in this exciting presentation about succeeding in an industry that is often misunderstood and filled with myths. His years of consulting and developing award-winning restaurants provide a colorful backdrop for his straightforward, practical and time-tested guidance.

• Develop a well-written concept statement and why it’s important
• Choose the right location – it may be trickier than you think
• Be realistic about costs and timeline
• Create a menu that will keep customers coming back for more
• Effectively hire, train and maintain a stellar staff

So You’re Ready to Retire – How to Develop Leaders to Keep Your Business Successful

There is a big difference between a manager and a leader. To succeed in today’s business world, leaders are an absolute must. Unfortunately, they don’t grow on trees. But if you know how to hire the right kind of talent, you can develop leaders that will help your operation run smoothly and ensure loyalty from your employees and customers.

• Define leadership in a manager’s role
• Hire talent you can develop
• Recognize potential in your existing organization
• Effectively measure progress
• Create bonus structures that really work

What people are saying…

Texas Pro Start Education

“Always entertaining and relevant! Chris delivers his message spot on, and hits target with the intended audience every time.”

Ben E. Keith Foods

“Chris has deep knowledge of what makes restaurants work from a financial and marketing perspective. His communication skills allows him to share this knowledge with the entire range of restaurant professionals.”

 Labor Employment Attorney

“I have worked with Chris on a number of different projects, and each time Chris has demonstrated his remarkable insight into the hospitality industry.”

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